Thursday, August 23, 2012

Senior Support Analyst - Windows Infrastructure (Contractor) - CSR

?????????? Troubleshoot and resolve complex technical issues that are escalated from the ServiceDesk team.

?????????? Monitor and administer complex backups of company data, ensuring data integrity and restoration when required

?????????? Ensure the successful integration of new vendor supplied patches and upgrades

?????????? Provide technical expertise to other parts of the organisation in the design and review of new systems and applications and work with the Architect team on implementation

?????????? Liaise with engineering groups to recommend and execute modifications to systems in order to improve efficiency, availability, reliability, and performance. Influence their decision making where necessary.

?????????? Create and maintain documentation as it relates to system configuration, mapping, processes, and service records

?????????? Carry out market research on hardware and software in support of procurement and system development efforts

?????????? Liaise with other groups in projects related to the company infrastructure, whether it be from a design, research, implementation or testing perspective and provide their expertise

?????????? Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate

?????????? Lead, coordinate and participate in key process improvements

?????????? Coach junior members of the team

Source: http://www.cambridgenetwork.co.uk/recruitment-gateway/permanent/16534

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